Common Questions
1. Who will design my home?
The same Design Team that creates our wide range of stunning display homes will also design your home to be equally as unique.
2. Will I know the price upfront?
Yes, our transparent pricing policy means our homes are priced as displayed and any items not included are clearly shown. Our building specification is outstanding because of the number of design details, the quality of finish and superior fittings included in the price of our homes and you won’t need to look for the fine print—at Medallion all the details are clearly documented and explained for you.
3. Will I have a guaranteed build time?
We understand that nothing can be more frustrating for people than delays when building their new home. It makes move-in dates difficult to coordinate and can be costly. At Medallion, we are proud of our record of delivering our homes on time, every time. For your peace of mind we give you in writing a fixed construction period which will be met. No ifs, no buts. There are a few reasonable conditions that apply, and construction time starts from council approval.
4. Who will co-ordinate everything during the
building of my home?
Your continued contentment throughout the journey is absolutely important to us. You’ll have your own dedicated Project Manager, experienced in all facets of the building industry, who will be with you every step of the way until the finish of your project.
5. How often can I visit my building site?
Your Building Supervisor will be more than happy to explain what’s happening on site and discuss any special requirements that you might need included. Not only are they extremely knowledgeable, they will be very accessible to you: arranging site meetings as frequently, or as infrequently, as you like. And, of course, they’re only ever a phone call away.
6. Do you offer After Sales Service?
Once you’re settled, we know you’ll be delighted with the experience of building with Medallion, but it doesn’t stop there. We consider you a part of the Medallion family. Beyond the build, our After Sales Service Manager will contact you to implement our post-construction service program to ensure your new home has everything you need.
7. Do you survey our satisfaction?
Customer feedback is an extremely valuable tool for businesses but is often overlooked. There are very few home builders who have a customer survey system but we are keen to hear what our clients have to say – after all, a great deal of our business is through referrals and repeat business from satisfied customers. We are constantly striving to make our customers’ experiences with us more positive and enjoyable and regular customer surveys are sent to our clients at various stages of their journey with us. The feedback we receive allows us to continually focus on our customer service and satisfaction, attention to detail and in particular, communication with our clients.
8. Why we don’t enter award competitions.
We believe you’re as good as your last work, not your last award.
At Medallion we put our entire focus on ensuring the journey our clients take with us is a pleasurable and rewarding experience.
Achieving this with every client, in all circumstances, we believe is the real benchmark a builder should aspire to.
